Returns & Exchanges

At Assay Jewelers, we want you to be completely satisfied with your purchase. If your jewelry does not meet your expectations, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization Number.

• 2.
  Secure Packaging

  Place the jewelry in its original designer packaging and include all certificates, appraisal documents, and the original sales receipt.

• 3.
  Ship the Package

  Affix the prepaid shipping label provided by our support team and drop off the package at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our gemologists verify the condition and authenticity of the returned piece, your refund will be processed to your original payment method within 5-7 business days.